Your Privacy is Our Priority

At YourPetDoors.com, your privacy is very important to us. We value you as our customer. We appreciate your business and understand the importance of protecting your rights. We hope to address all of your concerns through this list of privacy-related Frequently Asked Questions.

Does YourPetDoors.com collect my IP address?
Yes. We use this to identify your personal computer and your shopping cart, as well as to help us diagnose any problems you may encounter with our server. However, please know that IP (Internet Protocol) addresses are not linked to any personally identifiable information.

Why does YourPetDoors.com need my personal Information?
We use your name, e-mail address, phone number, mailing address and credit card information to process your orders, respond to your questions. This information is stored in a secure database, and is only available to individuals with proper clearance.

To offer our products and services in the most efficient manner, YourPetDoors.com reserves the right to contract with third party service partners. These partners provide us with data collection, storage, e-mail/mail support, analysis and reporting services and are restricted from using your information in any way, other than to help us make our site and services more useful to our visitors. Service partners are required to sign confidentiality agreements and will abide by YourPetDoors.com’s privacy policies. Additionally, we may share information with law enforcement agencies or other companies assisting us in fraud prevention or investigations.

What if someone makes an unauthorized purchase on your credit card?
In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

How safe is it to shop online?
Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants. We do this by using SSL technology to encode all of your personal information.

What is SSL and how does it protect my privacy?
We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity, all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. It protects data from loss, misuse, interception, alteration, and reading by unauthorized parties while such data is being communicated over the Internet. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble and unscramble information. To everyone else, even to the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked. Most keys range from 40 to 1,024 digits long. As you can imagine, the number of possible combinations can be into the billions and beyond!

Ok, so how does encryption work?
Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys, a public key and a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So information encrypted using the private key can only be decrypted using the public key, and vice versa, ensuring the security of your information.

I've heard a lot about Secure Sites. What does that mean?
Before completing any transaction on a website, you should make sure it is a Secure Site. Being on a Secure Site means that you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site.

What are cookies and how do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier stored on your personal computer. Although cookies are not required by you to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" that you have added the item to your electric shopping cart.

YourPetDoors.com contracts with third party service partners to provide us with data collection, storage and reporting services. Under no circumstances are these partners permitted to use your information in any manner, other than to help us make our site more useful and efficient for our visitors. Service partners are required to sign confidentiality agreements and will abide by YourPetDoors.com’s privacy policies

What if I still do not feel my online transaction is secure?
We will be happy to assist you with your purchase over the phone at 1-888-3-PETDOORS.

Our site does contain links to other sites. YourPetDoors.com is not responsible for the privacy practices or the content of such websites. If you have any additional questions about our privacy practices, please contact info@yourpetdoors.com.